Dear Ms. Jackson,
Thank you for contacting Pepco. We apologize for any inconvenience you may have experienced. Your account has been forwarded to our Investigation section and has been placed under investigation. While your account is under investigation, you are not required to pay the disputed amount. You are required to pay any undisputed bills. If our review determines that the disputed service has been provided and your bill is accurate, the customer must pay the full amount of any outstanding balance.
Please allow 6-8 weeks for us to fully complete your account investigation. You will be contacted by mail regarding the outcome of the investigation.
Should you have any questions or concerns, feel free to contact us at https://www.pepco.com/contact/
Thank you for visiting Correspondence.
Sincerely,
C. Lamont Reddon
Internet Correspondence Department
Customer Contact Center
Pepco
701 Ninth St. NW
Washington, DC 20068
Additionally, this letter is completely unclear about whether or not I should pay the current bill. It says not to pay the disputed portion, but I have no clue how to calculate that since they overbilled by an undetermined amount. I'm not claiming to have used 0 kWh, but I have no idea how many kWh I actually used since I checked the meter over a week after the billing period ended. Should I calculate the bill based on that number and just rework the math myself and pay that? Because that would be technically incorrect as well. I suppose we will pay the whole bill and then wait for the credit once they catch up the correct meter read. That irritates me for a variety of reasons, the primary being that the extra money I pay for their screwup would have been earning interest for me during the time I wait for them to correct the problem. I'm seriously considering generating a bill for the interest after they correct it and sending it to them. It would be a small bill, like a couple of dollars tops, but it is sort of the principle of the thing at this point.
Dear Heather Lea,
ReplyDeleteIs there a federal commission that oversees utilities, such the FCC for communications?
Is there a State of Maryland Commission on Utilities? I heard that there is, but other than the meeting on August 30 in Rockville, I can find no website or telephone number. (I am older than 14, so I do have problems surfing the web.)
Pepco acknowledges receiving a payment for $247.88 on 2010 July 10. They credited me with a payment of $240, and have been since charging late fees. I have tried calling them 5 times only to hear a busy tone or after responding to a computer that this call is about billing and not a payment that the wait will be more than 35 minutes. After waiting 35 minutes, I was told by a Mr. Mason, no first name or I.D., that I had to have a bank statement showing that a check to Pepco was paid, after all, "you probably made an error".
Pepco requires a resident manager for out of state property owners. When I called from the resident managers phone, they asked if it was for the street number where the call was originating from. When I said that is was about a billing error, I was told the my response was unintelligible, "was I calling about 728". They have keyed into their computer what addresses I was calling from and knew that being out of town I would not have my bank statements with me.
Pepco offers only variation of bill paying that loses accountability on the part of Pepco/PHI, head quartered in Philadelphia, Pa.
Thirty years ago, Sid Greenfeld, who grew up in Baltimore and is more than familiar with corruption in Maryland advised me never to live or work in Baltimore or Prince Georges County.
In 1982 or 83, I had told Sid of replacing siding at a friends house. The house was only about 5 years old. It was sheathed in t-111 plywood, with vertical grooves. The plywood had been stained and most of the homeowners had painted the siding. Without proper flashing and venting, the siding rotted around the windows.
Sid had two carpenters who used to make $20,000 a year. Now they were making $50,000 to $55,000 a year and not reporting their income. The work that they were doing does not require a permit. But unless a $20 hand shake was made, the inspector issued a stop work order. It would take a $10 or $15 and a 15 minutes, plus 2 hours of commuting outside of rush hours to get a permit. It would take 2 hours to describe in a affidavit that no work was being done that required a permit.
The carpenters thought it was stupid to not go along with the extortion to make net ten times what they did when paying taxes.
All of Prince George's County was aware of the extortion.
Petty corruption brought on large scale and large dollar corruptions by politicians.
The corruption and taxes in Prince Georges County worsen to the point at which middle Black families fled to Montgomery County.
Please respond whether you have addresses, street and email, of commissions. Alliances have to be made against deep seated corruption.
albert
menehune2@yahoo.com